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Terms & Conditions

Cancellation Policy

UPDATE: 01.05.20  COVID-19 SITUATION – New Bookings – Temporary Cancellation Policy
For new bookings up until 31 December 2020, date changes are permissible at no charge provided you contact us 24 hours before the date of your scheduled trip/activity. Any changes must be within six months of the original date of booked tour. Thereafter our standard cancellation policies below apply.

Trike Tours

All bookings are NON-REFUNDABLE. If you fail to arrive at your pick-up point for your scheduled tour your booking will be non-refundable. Please check your tour confirmation carefully and be ready for your scheduled time. Refunds will only be issued if the Operator cancels the activity due to adverse road or weather conditions.

Gift Vouchers
Are NON-REFUNDABLE.  Valid for 12 months from date of purchase.
Mountain Transfers
All bookings are NON-REFUNDABLE (including mountain closure). Refunds will only be issued if the Operator cancels the transfer due to adverse road or weather conditions. (If the mountain is closed, date change is permissible subject to availability).
Airport Transfers

All bookings are NON-REFUNDABLE. Refunds will only be issued if the Operator cancels the transfer due to adverse road or weather conditions.

Half/Full Day Sightseeing Tours

All bookings are NON-REFUNDABLE. Refunds will only be issued if the Operator cancels the transfer due to adverse road or weather conditions.

Modification of Bookings

You may change the date/time of your booking at no cost up to 48 hours in advance subject to availability. Booking changes within 48 hours will incur a $50 change fee.